Student Policies and Important Information

 

Clear Information Before You Enrol

At Radleys Grooming Academy, we want every student to understand what is expected before beginning a qualification or training course.

Our policies explain how we manage enrolment, attendance, payments, assessment, student support, complaints and professional standards.

Prospective and current students are encouraged to read the policies relevant to their course carefully. If you have any questions or require a policy in a different format, please contact us.

 

Enrolment, Payments and Attendance

 

Student Terms and Conditions

Our Student Terms and Conditions explain the agreement between the learner and Radleys Grooming Academy, including enrolment, course participation, payments and responsibilities.

[Read the Student Terms and Conditions]

 

Fees, Deposits and Refunds

This policy explains course fees, deposits, payment deadlines, refunds and the circumstances in which additional charges may apply.

[Read the Fees, Deposits and Refunds Policy]

 

Cancellation and Course Transfers

Information about cancelling an enrolment, requesting a course transfer or changing agreed training dates.

[Read the Cancellation and Course Transfer Policy]

 

Attendance and Missed Training Days

Regulated qualifications have specific guided-learning and practical requirements. This policy explains attendance expectations, lateness, absence and arrangements for missed training.

[Read the Attendance Policy]

 

Assessment and Qualifications

 

Assessment Policy

This policy explains how practical skills, theory work and portfolio evidence are assessed and recorded.

[Read the Assessment Policy]

 

Internal Quality Assurance

Information about how assessment decisions and qualification evidence are checked to maintain consistent standards.

[Read the Internal Quality Assurance Policy]

 

Complaints and Appeals

Students have the right to raise a concern, make a complaint or appeal an assessment decision.

This policy explains the stages to follow, who to contact and the relevant timescales.

[Read the Complaints and Appeals Policy]

 

Academic Integrity and Malpractice

All theory, practical and portfolio evidence must be the learner’s own work unless clearly identified otherwise.

This policy covers plagiarism, copying, falsification of evidence, inappropriate assistance and other forms of malpractice or maladministration.

[Read the Academic Integrity and Malpractice Policy]

 

Student Welfare and Support

 

Equality, Diversity and Inclusion

Radleys Grooming Academy is committed to providing a respectful and inclusive learning environment where students are treated fairly.

[Read the Equality, Diversity and Inclusion Policy]

 

Reasonable Adjustments and Special Consideration

Students should tell us about any disability, medical condition or learning need that may affect their training or assessment.

This policy explains how reasonable adjustments and special consideration requests are reviewed within the requirements of the qualification.

[Read the Reasonable Adjustments Policy]

 

Safeguarding

Our Safeguarding Policy explains how we promote student welfare, respond to concerns and maintain appropriate professional boundaries.

[Read the Safeguarding Policy]

 

Prevent

This policy explains our responsibilities in relation to safeguarding learners from radicalisation and supporting a safe learning environment.

[Read the Prevent Policy]

 

Salon Safety and Professional Conduct

 

Health and Safety

Students must follow all academy health and safety instructions while attending practical training.

This policy covers safe working, equipment, grooming areas, accidents, emergencies and individual responsibilities.

[Read the Health and Safety Policy]

 

Canine Welfare

The welfare, comfort and safety of every dog used during practical training remain our highest priority.

This policy explains the standards expected when handling, grooming and caring for dogs within the academy.

[Read the Canine Welfare Policy]

 

Student Code of Conduct

Students are expected to behave professionally, treat others respectfully, follow salon procedures and handle dogs calmly and safely.

[Read the Student Code of Conduct]

 

Fitness to Practice

This policy explains how concerns that may affect a learner’s ability to work safely, responsibly and professionally may be managed.

[Read the Fitness to Practise Policy]

 

Information and Evidence

 

Data Protection and Privacy

This policy explains how we collect, use, store and protect personal information relating to applicants and students.

[Read the Privacy Policy]

 

Photography, Video and Assessment Evidence

Photographs and videos may be required as evidence within a learner’s qualification portfolio.

This policy explains how assessment evidence is captured, stored and used, and how this differs from permission to use images for marketing or social media.

[Read the Photography and Assessment Evidence Policy]

 

Record Retention

Information about how long student registration, assessment and qualification records may be retained.

[Read the Record Retention Policy]

 

Policy Versions and Reviews

Our policies are reviewed regularly and may be updated to reflect changes in legislation, awarding-organisation requirements or academy procedures.

Each policy should display:

• Policy title

• Version number

• Date approved

• Review date

• Person responsible for the policy

Students will be informed where a significant change directly affects their enrolment or training.

 

Need Help?

If you have questions about a policy or require information in an alternative format, please contact Radleys Grooming Academy.

[Contact the Academy]